Wednesday, December 31, 2014

The most dangerous issue on a Smartphone or Tab PC

I bought one of the expensive, best and well known branded Smartphone a year ago (I don’t like to mention the name); the performance was an outstanding and no doubt about it. I used to enjoy that Smartphone which gave me enough benefit out of it for my personal and official works in one go. The days were gone and I was carrying it like an intelligent and prestigious one.

Near about a year usage of it, unfortunately it felt down from my pocket to just carpeted floor while I was sitting on the office chair, it could be of maximum 2 to 3 feet distance. That’s it, my dream broken like anything else on that day due to no display of the phone. The Smartphone cost was around the same price of branded Laptop. Hmmm, what else I can do at that moment except some self-experiment on technical issue to find out what was wrong after it’s felt down. I was able to just receive calls only and no display at all, I can't even make a calls. It shall have either display damaged or mother board issue or lightning issue. This has to be analyzed and tell me by its customer service or local technician only.

The customer service in reply said that it may cost around Rs 4000 to Rs 5000 in case if it just mother board issue or display issue, it can’t be solved if other issues than stated. Now, it seems like ‘I have to pay’ definitely for nothing more than it's just felt down, or possible drop down test failure from company.

I asked customer service representative to reduce its repairing and servicing charges, they said it can’t be done but they need to first check it and let me know the status soon. I waited for around 1 hour and they replied that it is not guaranteed that it will get display back even if they put new display set. Possible for other issue too. I lost warranty period too and forgot about its insurance. Oh God, now the situation is like it is just a dummy set or broken gadget or useless scrapped toy on my hand.

The next step to reach any expert or local mobile technician to re-check it once again for the status. Yes, the local technician too explained that the set may face the same issue even if they fix with branded display. Hard to find same model dummy motherboard set to replace it or hard to get its lighting in case if it is really a lighting issue. No solution yet but I have to either sell it in least price in whatever dealer says or try to throw it away or try to fix the problem at any cost.

Yes, challenge begun more, I gave it to one of the technician who said this is not the display issue but lightning issue only since display screen area is not broken or tampered and possible for internal damage only. He said another thing is that, other may not do it or may charge you more for this issue but I will charge just Rs 2000 to create specially and make lightning IC work and fix it. This lightning IC will not be available even in its showroom or across India but needed to specially create/ make it as alternate one or take from same model set. Yes, I got little breath and fully believed on him to repair the device. He took more than 2 days and created special lighting IC for it and fixed it to get back its charming once again. Thank God, we have done the job. It is working fine now. This is one of the dangerous issue (lighting) since it is not available in the showroom or technician or anywhere to fix it.

Thus, I hereby make a resolution this New year to change the device which has no issue of lighting and passed drop down test etc. I also try to check Micromax Canvas Tab P666 which can help me achieve that, and my job.

This article is written for the Happy Hour contest of Micromax Canvas Tab P666 in association with IndiBlogger.


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